ClueKeeper runs on the Google Cloud Platform, and as such, it uses your
Google Account for account verification and connecting you to your ClueKeeper
data. We ask only for access to your email address, which we use as your
primary account identifier, as well as to send transactional emails and occasional
email updates (to only those who have opted into receiving them).

Signing in with Google actually provides more security for you than if we were to
have our own login and password system, as this way we have no access to your
password, and you can even revoke our access to your Google Account at any
time! This allows Google to take care of your account security, while we can
focus on building a better platform.

If you still don’t want to use your existing Google Account for any reason, you can
simply play as a guest in the mobile app without creating an account at all.
However, if you play a hunt as a guest, you will only have access to that hunt
from the device you played on, and you will not be able to access your results on
the website unless the hunt coordinator decides to share a public link to the
results after the hunt. We believe there is a lot to be gained by having a complete
record of your hunt history, so we recommend creating a ClueKeeper account
unless you have a particularly good reason not to do so.

When you download a hunt onto your phone, you will have the option to create a
team name and add members to your team. You can only add team members
that also have ClueKeeper accounts, so be sure to have them sign up before you
add them. The results of the hunt will be available online for all team members,
not just the one who was using the ClueKeeper app.

It depends. If the hunt you are playing is using online mode (as determined by
the hunt creator), than it will be necessary for any player that wants to submit an
answer or perform any other state-changing operation to be connected to the
internet. However, if the hunt you are playing is not using the online option, then
as long as you have a connection at the beginning of the hunt (to download the
clues) and at the end of the hunt (to upload your hunt data), everything in
between works fine without a connection. If you are playing a hosted hunt in this
mode, though, the organizers will appreciate it if your device is online, since it will
periodically update them with your progress. Also, if you reboot your phone, you’ll
briefly need a data connection to resync with our server.

Feel free to contact UAE first. If it’s related to puzzles within the games, we know
the answers. 602-632-1542 or Info@EscapeRoomsMesa.com

If it’s technical support, then please contact ClueKeeper at 1-844-99-CLUES
(1-844-992-5837) or email admin@cluekeeper.com